Help Center

We highly recommend taking the watch to a jewelry/watch store in your local mall who'll do it for you! It's fairly cheap and sometimes they even do it for free since its such a quick job. 

If you'd like to do it yourself, its fairly easy to do. You can push any small metal pin into the holes on the left side of the straps near the clasp to push out the metal bar that connects the links. Once the link is removed, reconnect the strap with one of the metal bars you removed.

We like to say our watches are splash proof. Feel free to wash your hands or come in contact with small amounts of water. Cliff jumping off of a 100-foot cliff into the pacific ocean is not recommended. 

*Considering we use 100% all-natural wood, prolonged exposure to water isn't recommended. Over time water will penetrate the wood and can leave stains.

All our wooden/metal strap watches, come with removable links making them fully adjustable to fit all wrist sizes. Our watches are suitable for everyone! 

We highly recommend taking the watch to a jewelry/watch store in your local mall who'll do it for you! It's fairly cheap and sometimes they even do it for free since its such a quick job.

The faces of our watches vary from 36mm to 45mm in diameter. All sizing details are listed on the product page under "Specs".

For most of our watches we use a high quality, high precision, Japanese Quartz Movement.

We sure do - we ship to over 150 countries! We offer FREE Priority Shipping on all orders in the US! Since we ship from the US, please be aware that there may be duty and taxes applied to shipments outside of the US.

US & Canada : 5-15 business days.

Our processing time is usually 1-2 business days depending on demand. You'll receive a shipping confirmation with your tracking number as soon as it's shipped!

We want you to fall in love with your purchase. If for some reason, you are not completely satisfied, you may return it for a refund or exchange it for another model within 14 days.

While we use extra packing material to make sure everything arrives in one piece, there is that 1% of the time where it almost seems like the post office has been playing bowling with the package. If there are any problems, shoot us an email using our contact page and we'll make sure to get it sorted out for you!

We offer a 12 month manufacturer warranty which covers all internal defects. This includes things such as the watch stops ticking or on any internal components that malfunction.

We use a sapphire coated mineral glass on most of our watches which is very durable so as long as you don't chuck it across the room, this shouldn't happen! 

Unfortunately, we don't offer accidental damage warranty coverage - we wanted to make our watches as affordable as possible and so we didn't built any replacement costs due to accidental damage into the price of our watches. 

We're humans too so if there are any issues, shoot us an email and we'll see what we can do for you!

We recommend getting the band adjusted by a watch or jewelry shop if needed, just because of the nature of wooden products being more fragile than typical all metal straps, and we wouldn't want to damage the watch! It's fairly cheap and sometimes they'll even do it for free since it's such quick job! 

If you're a DIY type of person and ran into problems, don't worry, we're humans too so shoot us an email and we'll work something out!