We highly recommend taking the watch to a jewelry/watch store in your local mall who'll do it for you! It's fairly cheap and sometimes they even do it for free since its such a quick job.
If you'd like to do it yourself, its fairly easy to do. You can push any small metal pin into the holes on the left side of the straps near the clasp to push out the metal bar that connects the links. Once the link is removed, reconnect the strap with one of the metal bars you removed.
We like to say our watches are splash proof. Feel free to wash your hands or come in contact with small amounts of water. Cliff jumping off of a 100-foot cliff into the pacific ocean is not recommended.
*Considering we use 100% all-natural wood, prolonged exposure to water isn't recommended. Over time water will penetrate the wood and can leave stains.
All our wooden/metal strap watches, come with removable links making them fully adjustable to fit all wrist sizes. Our watches are suitable for everyone!
We highly recommend taking the watch to a jewelry/watch store in your local mall who'll do it for you! It's fairly cheap and sometimes they even do it for free since its such a quick job.
Step 1: Pull the crown to the "Out" position. Turn crown to move the hands forward (clockwise) to set the time. Set the minute hand approximately 5 minutes ahead of the desired minute marker, and then turn back to the desired marker.
Step 2: Push the crown back into to the “Set” position.
Setting Date Models
Step 1: When The Second hand reaches the 60th second mark, pull the crown to the “Out” position.
Step 2: Turn the crown to move the hands forward (clockwise) until you see the date (for date only) or both day and date change (Midnight).
Step 3:
Models with Date: Push the crown to the “Mid” position (one “click”). Turn crown one way until the correct date appears. then pull the crown "Out"
Models with Weekday and Date: Push the crown to the “Mid” position (one “click”). Turn crown clockwise until the correct weekday appears. Then, turn the crown counter-clockwise to set the day. When both are correct, pull the crown "Out"
Step 4: For AM time, move the hands forward until the minute hand is approximately 5 minutes ahead of the desired minute marker; then turn back to the same minute marker. For PM time first advance the hands past 12 o’clock midday, then set the time.
Step 5: When the time you are referencing reaches the 60th second, push the crown to the “Set” position
NOTE: The date will change automatically at midnight. The watch calendar uses a 31 day cycle. So, at the end of any month with less than 31 days, the date must be advanced manually to “1” (See Step 3)
We want you to fall in love with your purchase. If for some reason, you are not completely satisfied, you may return it for a full refund or exchange it for another model within 30 days.
While we use extra packing material to make sure everything arrives in one piece, there is that 1% of the time where it almost seems like the post office has been playing bowling with the package. If there are any problems, shoot us an email using our contact page and we'll make sure to get it sorted out for you!
We are closing our store 8/31 at 11:59 PM, but our customer service will remain open and our guarantee will not change.
Your satisfaction is guaranteed for 30 days after you receive your order. This covers issues such as the watch stops ticking or regarding any internal components that malfunction.
Beyond this, our Quartz Movement manufactured by Citizen is an industry standard. Our watches are easily serviceable by most jewelry/watch stores for a reasonable price.
We use a sapphire coated mineral glass on most of our watches which is very durable so as long as you don't chuck it across the room, this shouldn't happen!
Unfortunately, we don't offer accidental damage warranty coverage - we wanted to make our watches as affordable as possible and so we didn't built any replacement costs due to accidental damage into the price of our watches.
We're humans too so if there are any issues, shoot us an email and we'll see what we can do for you!
We recommend getting the band adjusted by a watch or jewelry shop if needed, just because of the nature of wooden products being more fragile than typical all metal straps, and we wouldn't want to damage the watch! It's fairly cheap and sometimes they'll even do it for free since it's such quick job!
If you're a DIY type of person and ran into problems, don't worry, we're humans too so shoot us an email and we'll work something out!
If you need further assistance, you can email us atsupport@woodwelt.com or fill out the contact form below. Our Customer Support will get back to you within 24 hours.
We have hired an answering service to carry out the remainder of our customer service operations. They can provide any resolution we can offer, we will always make sure you are taken care of.
Our team is hard at work fulfilling all orders, we will be making callbacks and taking calls during:
12 PM - 5PM EST
Monday-Friday
Contact support
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